Geolance provides extensive support to our customers after your website or app is up and running. We will troubleshoot your issues and fix any defects or bugs of the software. That is one of the benefits our customers will receive when working with us.
Some of the after-sales support services we provide after you launch your website or app, including:
- Response to clients’ inquiry within 24 hours.
- Bug and defect fixing on the on-going basis during the first 3 months upon the completion of the software.
- Monitor website and app performance during the first month after launching the website/app.
- Provide free training and guidance on how to use Content Management System so that you can update or make change the content of the website or app by yourself.
- Various support communication channels including emails, phones, live chat on website, skype chat or calls, to make it convenient for our clients.